Terms of Service

Table of Contents

1. Scope of Application
2. Contract Formation
3. No Right of Withdrawal
4. Prices and Payment Conditions
5. Delivery of Services
6. Granting Rights of Use & User Responsibilities
7. Service Operation and Infrastructure Disclaimer
8. Contract Duration and Termination of Subscription Contracts
9. Reservation of Rights for Digital Services
10. Warranty
11. Service Quality and Maintenance
12. Redemption of Campaign Vouchers
13. Applicable Law
14. Place of Jurisdiction
15. Alternative Dispute Resolution

1) Scope of Application

1.1 These General Terms and Conditions (hereinafter referred to as “GTC”) of [LEGAL ENTITY NAME] (hereinafter referred to as the “Provider” or “Stealthlink”) govern all contracts concluded between a trader (hereinafter referred to as “Client”) and the Provider relating to all services and digital content presented on the Provider’s website and online platform. The inclusion of the Client’s own conditions is hereby objected to, unless other terms have been expressly agreed upon.

1.2 The Provider offers its services under the brand “Stealthlink”. Unless expressly stated otherwise, the contracting party for all services is [LEGAL ENTITY NAME].

1.3 These GTC specifically apply to the provision of digital services, including but not limited to access to mobile proxies, as well as any related software, dashboards, APIs or digital content provided by the Provider. Digital content within the meaning of these GTC is data that is created and provided in digital form, accessible via the Client’s account, customer dashboard or API access provided by the Provider.

1.4 For contracts regarding the provision of access to digital services, such as access to dedicated mobile proxies, these GTC shall apply accordingly, unless expressly agreed otherwise.

1.5 The Provider’s services are offered exclusively to traders. By placing an order, the Client confirms that they are acting in the exercise of their trade, business or profession and not as a consumer. This also applies to self-employed persons, freelancers and sole traders who use the services for their professional activity. The Provider is entitled to request reasonable proof of the Client’s business status and to reject or cancel orders where it has reason to believe that the Client is acting as a consumer.

1.6 A trader pursuant to these GTC is any natural or legal person or a partnership with legal personality who, when concluding a legal transaction, acts in exercise of his or its trade, business or profession.

1.7 The object of the contract may include access to digital services provided by the Provider, such as mobile proxy services, which can be obtained through subscription models according to the specific product description and service agreement. The Provider commits to supply the Client with the contracted digital services for the duration of the agreed contract period, including any necessary access credentials, access keys, customer dashboard access, API access or digital content, in accordance with the terms specified in the service description and at the intervals agreed upon, if applicable.

1.8 The Provider may operate and deliver the Services through different technical systems and platforms. Depending on the specific product purchased, the Client may receive access through one or more dashboards and/or APIs. The Provider may change or migrate the technical implementation (including endpoints, dashboards and access methods) provided that the agreed Services remain materially equivalent in their functional characteristics (such as type, location country and performance), whereby the specific mobile network operator or carrier is not itself a defining element of equivalence.

1.9 Stealthlink reserves the right to modify or amend these GTC at any time to reflect changes in legal regulations, our services or business practices. Such changes will be communicated to existing Clients via email or through a prominent notification on our website. Continued use of Stealthlink’s services after such modifications will constitute acknowledgment and acceptance of the revised terms.

2) Contract Formation

2.1 The service descriptions on the Provider’s website do not constitute binding offers on the part of the Provider, but are intended to solicit a binding offer from the Client.

2.2 The Client may submit their offer through the online order form integrated into the Provider’s website. By selecting the desired digital services and/or content, moving them to the virtual basket, completing the ordering process and clicking the button to finalize the order, the Client submits a legally binding contract offer for the services and/or content contained in the basket.

2.3 The Provider may accept the Client’s offer within five days by:

• sending a written order confirmation or an order confirmation in text form (e.g. email), the receipt of which by the Client is decisive, or
• requesting payment from the Client after the order has been placed, or
• providing access to the ordered service.

If more than one of the aforementioned conditions is met, the contract will be concluded at the time the first of these conditions occurs. If the Provider does not accept the Client’s offer within the specified period, this shall be deemed a rejection of the offer, releasing the Client from their intent to enter into a contract.

2.4 If the Client pays by card or another payment method offered via the payment service provider Stripe Payments Europe, Limited, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland (hereinafter referred to as “Stripe”), the payment is processed by Stripe subject to Stripe’s terms, available at https://stripe.com/legal. If the Client pays by card via Stripe or with their account balance, the Provider hereby declares the acceptance of the Client’s offer at the time the payment is successfully completed.

2.5 Upon the conclusion of the contract, the text of the contract is saved by the Provider and sent to the Client in text form (e.g. email). The Provider may not provide further access to the contract text beyond this point. The order details are stored in the Client’s account and can be accessed by the Client through their secure user account at https://stg-stealthlink-staging.kinsta.cloud/my-account/ by entering their login information, at no extra charge.

2.6 Before submitting a binding offer via the Provider’s online order form, the Client may identify and correct input errors by carefully reading the information displayed on the screen. The Client may correct any entered data using the usual keyboard and mouse functions at any point in the electronic ordering process, up until the final submission of the order.

2.7 Only the English language is available for the conclusion of the contract.

2.8 Order processing and communication usually occur via email, Telegram (@stealthlinkproxy) and automated order processing systems. The Client is responsible for ensuring that the email address provided for order processing is accurate, enabling the receipt of emails sent by the Provider. This includes ensuring, especially when using SPAM filters, that all emails sent by the Provider or by third parties commissioned for order processing can be delivered.

2.9 The Client is obliged to provide complete and accurate information during the ordering process, including but not limited to company details, billing details, VAT ID (where available), payment information and contact details. Stealthlink reserves the right to cancel or suspend the Client’s order if false or misleading information is provided. The Client is responsible for ensuring that all information submitted during the ordering process remains up to date and accurate throughout the contract period.

2.10 Stealthlink may, at its sole discretion, offer free trial access to selected Clients. There is no entitlement to a free trial. Free trials are limited in time, end automatically and do not convert into a paid subscription unless the Client places an order. These GTC apply to free trials accordingly.

3) No Right of Withdrawal

3.1 As the Provider’s services are offered exclusively to traders (see section 1.5), the statutory right of withdrawal for consumers does not apply. Orders are binding once the contract has been concluded.

3.2 Subscriptions can be cancelled for the end of the current billing period at any time in accordance with section 8. Any refunds or credits beyond this are granted only at Stealthlink’s discretion or where required by mandatory statutory law.

4) Prices and Payment Conditions

4.1 Prices are stated in euros (EUR). Whether statutory VAT is included is indicated next to the respective price. The applicable VAT is calculated during checkout on the basis of the Client’s billing address and, where provided, VAT ID. For Clients with a valid VAT ID from another EU member state, or Clients outside the EU, VAT may not be charged (e.g. under the reverse-charge procedure); in this case, the Client is responsible for accounting for any taxes due in their own country. Any additional service fees will be clearly indicated in the respective service description.

4.2 Payment can be made using the payment methods offered during checkout, in particular by card via Stripe or with the Client’s account balance. For subscriptions, the Client authorizes Stealthlink to charge the renewal price automatically to the stored payment method or to deduct it from the account balance at the start of each new billing period, until the subscription is cancelled.

4.3 The Client may top up an account balance in their account and use it to pay for orders and subscription renewals. The account balance is not interest-bearing, cannot be transferred to other accounts and is not paid out in cash, unless mandatory statutory law provides otherwise.

4.4 Cryptocurrency payments, where offered, are final and irreversible by their technical nature. Due to limitations of the payment infrastructure used by Stealthlink and for compliance and fraud-prevention reasons, Stealthlink does not process refunds by sending cryptocurrency to a wallet address. Where Stealthlink voluntarily grants compensation, a refund or a goodwill adjustment in connection with a cryptocurrency payment, such compensation will generally be provided as account balance, service credit or a voucher code redeemable for future purchases. Where a monetary reimbursement is required by mandatory statutory law, Stealthlink will process the reimbursement using an appropriate lawful alternative method to be agreed with the Client. Stealthlink may require reasonable verification of the Client’s identity, the original transaction and the reimbursement details before processing such reimbursement. Any monetary reimbursement may be limited to the EUR value of the original transaction at the time of payment. Blockchain fees, network fees, exchange fees and payment processor fees are non-refundable to the extent permitted by law.

5) Delivery of Services

5.1 The provision of digital services by Stealthlink will occur within the specified area of service availability to the digital address or account specified by the Client, unless otherwise agreed. For the processing of the transaction, the digital address or account specified in Stealthlink’s order processing shall be decisive. Access to an ordered proxy is usually provided within a few seconds after successful payment; this is a typical value and not a guaranteed delivery time.

5.2 In the event that a Client is unable to receive the digital service due to providing incorrect information or circumstances within the Client’s sphere, Stealthlink is not responsible for the failed provision, and the agreed remuneration remains payable.

5.3 Due to the nature of the services provided, personal collection or physical delivery is not applicable.

5.4 Digital services will be provided to the Client exclusively in electronic form as follows:

• by direct access via Stealthlink’s website or customer dashboard (https://stg-stealthlink-staging.kinsta.cloud/my-account/), including any API access provided there;
• by email, including access credentials or links to the digital content.

5.5 The Client acknowledges that the Services may depend on third-party infrastructure and upstream resources, including but not limited to network operators, telecommunications carriers, data centers, IP resource providers, platform providers, technical partners, payment providers and other suppliers. Stealthlink may change, replace, restrict, migrate or discontinue individual endpoints, routing paths, locations, protocols, network resources, IP ranges, providers or access methods where this is necessary for operational, legal, compliance, security or availability reasons, provided that Stealthlink makes reasonable efforts to provide a materially equivalent service where reasonably possible. If a Service or a material part thereof becomes unavailable due to circumstances outside Stealthlink’s reasonable control, including restrictions, suspensions, terminations, outages or other measures by third-party infrastructure providers or authorities, Stealthlink may offer a suitable alternative, service period extension, account credit, service credit or refund at its reasonable discretion, subject to mandatory statutory rights. Where a Service is described or marketed in connection with a specific mobile network operator or carrier (currently o2 / Telefónica, Telekom and Vodafone), such reference describes the routing configuration at the time of provision only and does not constitute a guaranteed or permanent characteristic of the Service. Stealthlink may substitute a different mobile network operator or carrier of materially equivalent quality where necessary for operational, legal, compliance, security or availability reasons, and such substitution shall not constitute a defect.

6) Granting Rights of Use & User Responsibilities

6.1 Unless otherwise stipulated in the description of services on Stealthlink’s website, the Client is granted a non-exclusive, non-transferable right, limited to the duration of the contract, to use the provided services for business and professional purposes, in compliance with legal and regulatory frameworks.

6.2 The Client may use the services provided by Stealthlink, including the mobile proxies, strictly for their own business or professional use. Sharing, reselling or otherwise providing access to the proxies to third parties, as well as reproducing or distributing the digital content in any form without the explicit consent of Stealthlink, is strictly prohibited, unless expressly permitted by Stealthlink in writing (e.g. under a separate reseller agreement).

The Client is responsible for ensuring the security and confidentiality of their account credentials and any access credentials or access keys (e.g. proxy credentials, API keys) required to access the services, dashboards and/or APIs. Any actions performed using the Client’s access credentials or access keys are deemed to have been performed by the Client, unless the Client proves that the misuse is not attributable to them.

6.3 The rights granted herein shall become effective only when the Client has fully paid the contractually owed remuneration. Stealthlink may also provide provisional permission to use the contractual services before this payment is complete. Such provisional authorization does not constitute a transfer of rights.

6.4 The Client agrees to use the Stealthlink services, including the mobile proxies, in a lawful manner and in compliance with all applicable laws and regulations, including the laws of the country from which the Client uses the services and of the countries whose websites or services the Client accesses through them. The Client is fully responsible for ensuring that the proxies and services are used properly and only for legal purposes. This includes, but is not limited to, refraining from using the services for illegal activities such as hacking, fraud, spam, accessing or distributing illegal content, or engaging in activities that violate privacy rights or intellectual property laws. The Client is also responsible for monitoring their use of the services to ensure that no unauthorized or harmful activities occur.

6.5 Moreover, Clients are strictly prohibited from using the Service in any manner that could disrupt its functionality. This encompasses activities that could unreasonably burden the Service’s infrastructure or disrupt its operation in any manner.

6.6 Stealthlink may temporarily suspend, restrict or terminate access to the Services where there are reasonable grounds to suspect that the Services are being used in an illegal, fraudulent, abusive, harmful or contractually prohibited manner, or where continued operation may create material security, compliance, reputational or infrastructure risks. Such measures may also be taken where Stealthlink receives material abuse complaints, reports from upstream providers, platform operators, network operators, authorities or other third parties, or where traffic patterns, account activity or technical indicators reasonably suggest misuse or a breach of these GTC. Where reasonably possible and appropriate, Stealthlink may request additional information from the Client or allow the Client an opportunity to clarify or remedy the issue. Stealthlink may suspend access immediately where this is necessary to prevent ongoing harm, comply with legal obligations, protect third-party infrastructure or reduce material risk.

6.7 To the extent necessary for the operation, security, stability, troubleshooting, fraud prevention, abuse detection, compliance and enforcement of these GTC, Stealthlink may collect, process, analyze and retain technical usage data and metadata relating to the use of the Services. Stealthlink does not guarantee that all activity is logged or that logs are complete. Logging and monitoring are carried out only to the extent reasonably necessary for the purposes described above and in accordance with applicable data protection laws and our Privacy Policy.

6.8 Stealthlink may cooperate with competent authorities, law enforcement agencies, courts, regulatory bodies, upstream providers and other authorized third parties where required by law or where reasonably necessary to investigate suspected illegal, fraudulent, abusive or harmful use of the Services. Where legally required or reasonably necessary in connection with an investigation, legal claim, compliance matter or security incident, Stealthlink may preserve relevant technical data, metadata, account information and communications for the duration necessary to assess the matter, comply with legal obligations or respond to lawful requests.

7) Service Operation and Infrastructure Disclaimer

7.1 Stealthlink maintains exclusive operational control over all SIM cards, mobile devices and network hardware, whether operated directly or through authorized technical partners. Clients shall not receive direct access to hardware; Services are provided exclusively through software-based proxy interfaces, dashboards and/or APIs.

7.2 Stealthlink operates as an independent service provider and maintains no affiliation, partnership, agency relationship or resale agreement with any internet service providers, mobile network operators or telecommunications carriers mentioned in connection with the Services. Any reference to specific networks or providers is for informational purposes only regarding connectivity routing and does not constitute a warranted characteristic; Stealthlink may route the Service via any suitable mobile network at its discretion.

7.3 Stealthlink does not engage in telecommunications resale. The Services constitute digital proxy and IT routing services only, not telecommunications services or telecommunications resale under applicable law.

7.4 Stealthlink implements appropriate technical measures to ensure compliance with this Service Operation Disclaimer across all directly operated and partner-managed infrastructure, including but not limited to:

• session-based access controls that prevent direct hardware manipulation;
• automated systems that maintain exclusive operational control;
• security protocols that restrict customer access to underlying infrastructure;
• standardized operational procedures ensuring consistent service delivery across all locations.

7.5 By accepting these Terms and Conditions, the Client explicitly acknowledges and agrees that:

• they understand the nature of the Services as proxy routing only;
• they waive any claims to direct access to physical telecommunications infrastructure;
• they accept that Stealthlink operates independently from underlying network providers;
• they will not attempt to circumvent the technical limitations described in this section.

7.6 Any attempt by the Client to gain unauthorized access to SIM cards, devices or network hardware, or to establish direct relationships with underlying telecommunications providers mentioned in connection with the Services, shall constitute a material breach of these Terms and Conditions, resulting in immediate termination of Services without refund.

8) Contract Duration and Termination of Subscription Contracts

8.1 Each proxy is provided under its own subscription. The billing period and price are indicated in the respective product description on Stealthlink’s website. Subscriptions renew automatically for a further billing period of the same length at the end of each billing period, unless they are cancelled before the renewal date.

8.2 The Client may cancel a subscription at any time in their customer dashboard (https://stg-stealthlink-staging.kinsta.cloud/my-account/) or by notice in text form (e.g. email to support@stealthlink.co). The cancellation takes effect at the end of the current billing period; the service remains available until then. Fees already paid for the current billing period are not refunded, unless mandatory statutory law provides otherwise.

8.3 If a renewal payment fails, access to the affected proxy is suspended immediately. Stealthlink reserves the proxy for the Client for 24 hours. If payment is received within this period, access is restored. If no payment is received within this period, the subscription ends and Stealthlink may assign the proxy to other Clients.

8.4 The right to terminate the contract immediately for significant reasons remains unaffected. A significant reason exists if, taking into account all circumstances of the individual case and weighing the interests of both parties, it is unreasonable to expect the terminating party to continue the contract until the agreed end or until the expiry of a termination notice period. This includes, but is not limited to, misuse of services for illegal activities, breach of contractual use policies, failure to comply with payment obligations, material abuse complaints, security risks, excessive or harmful traffic, or circumstances affecting third-party infrastructure, upstream providers, network operators, telecommunications carriers, data centers, technical partners or authorities that make continued provision of the Service impossible, materially impaired, legally risky or commercially unreasonable.

8.5 Notices of termination other than via the customer dashboard must be submitted in writing or in text form (e.g. via email). Stealthlink reserves the right to require additional verification to process the termination if necessary to protect the account and services from unauthorized access or fraudulent termination requests.

8.6 In the case of termination for a significant reason attributable to the Client, Stealthlink reserves the right to claim compensation for any resulting damage or loss, unless the Client is not responsible for the reason leading to termination. In such cases, the Client shall not be entitled to any refund, service credit, account credit or extension for the remaining contract period, unless mandatory statutory law provides otherwise.

9) Reservation of Rights for Digital Services

Stealthlink retains all rights to the digital services provided, including any associated content and digital resources, until the payment owed by the Client has been received in full. This includes the right to revoke access to the digital services and content if the Client fails to meet their payment obligations in accordance with the agreed terms.

Access to the digital services is conditional upon the full payment of the agreed price by the Client. Until payment is received in full, the Client is granted a provisional, non-exclusive right to use the services for the intended purpose under these General Terms and Conditions. This provisional right does not constitute a transfer of ownership or any permanent rights to the digital services or content provided by Stealthlink.

In the event of any unauthorized use of the digital services or content beyond the scope of the provisional right granted, or if payment is not received in full, Stealthlink reserves the right to take appropriate legal action to protect its intellectual property and to terminate the services and access rights immediately without notice.

10) Warranty

10.1 Unless expressly agreed otherwise, the statutory liability for defects shall apply to the provision of digital services by Stealthlink. The following modifications apply:

10.2 Stealthlink commits to providing services substantially in accordance with the service descriptions available on the website at the time of the Client’s order. In the event of a defect, material unavailability or service disruption, Stealthlink shall be given a reasonable opportunity to investigate and, where feasible, correct the issue, provide a workaround, migrate the Service, provide alternative access, extend the affected service period, or issue account credit or service credit. The Client may request a price reduction, terminate the contract or request a monetary refund only where Stealthlink is unable to provide an appropriate remedy within a reasonable period of time, or where mandatory statutory law provides such rights.

10.3 The above provisions do not limit or exclude mandatory statutory rights, claims for damages and reimbursement of expenses where liability cannot be excluded by law, cases where Stealthlink has fraudulently concealed a defect, or rights in relation to digital content or services that fail to conform with the contract for reasons attributable to Stealthlink.

10.4 Statutory limitation periods for any statutory right of recourse that may exist remain unaffected.

10.5 If the Client is a merchant as defined by the German Commercial Code (HGB), they are obliged to examine the provided services promptly upon receipt and notify Stealthlink of any defects in accordance with section 377 HGB. Failure to comply with this obligation to examine and report defects means that the service is considered as approved, unless the defect was not identifiable during the initial examination.

10.6 Since Stealthlink provides digital services, notifications of transport damages are not applicable. However, Clients are encouraged to report any issues with accessing or using the services promptly (e.g. via Telegram at @stealthlinkproxy or by email to support@stealthlink.co) so that Stealthlink can address these issues.

11) Service Quality and Maintenance

11.1 Stealthlink strives to provide a high-quality service with minimal disruptions. Unless expressly agreed otherwise in a separate written service level agreement, any availability figures, uptime statements or performance descriptions are service objectives and do not constitute guarantees.

11.2 If a paid Service is materially unavailable for reasons attributable to Stealthlink, the Client may request compensation in the form of replacement access, extension of the affected service period, account credit or service credit. To the extent permitted by law, cash refunds are not granted automatically and are only available where required by mandatory statutory law or expressly approved by Stealthlink. For time-limited Services, verified downtime may be compensated by extending the affected Service for the verified unavailable period or by issuing equivalent account credit.

11.3 No replacement access, service period extension, account credit, service credit or refund shall be owed for unavailability, degraded performance or interruptions caused by scheduled maintenance, emergency maintenance, Client-side systems or configurations, incorrect Client information, payment issues, Client misuse, breaches of these GTC or applicable use policies, excessive or harmful traffic, force majeure, third-party platforms, upstream providers, network operators, telecommunications carriers, data centers, IP resource providers, registries, technical partners, authorities, or other circumstances outside Stealthlink’s reasonable control, unless mandatory statutory law provides otherwise.

11.4 To request compensation for verified downtime, the Client must notify Stealthlink within seven days after the end of the affected period and provide reasonable information enabling Stealthlink to verify the claim, including the affected service, account, order number, time period and observed issue. Failure to provide such notice within this period may result in the claim being rejected, unless mandatory law provides otherwise.

11.5 Service credits, account credits, replacement access or service period extensions are the Client’s sole contractual remedy for availability shortfalls, downtime or degraded performance to the extent permitted by law. Mandatory statutory rights remain unaffected.

12) Redemption of Campaign Vouchers

12.1 Vouchers issued by Stealthlink free of charge, within a specified validity period as part of promotional activities, and which cannot be purchased by the Client (hereinafter referred to as “campaign vouchers”), can only be redeemed on Stealthlink’s website and within the indicated time period.

12.2 Certain services may be excluded from the voucher campaign if such a restriction is specified in the terms of the campaign voucher.

12.3 Only one campaign voucher can be redeemed per order.

12.4 The value of the services ordered should at least equal the amount of the campaign voucher. Stealthlink will not issue refunds for any balance remaining.

12.5 If the campaign voucher’s value does not cover the order’s total, the Client may select one of the available payment methods offered by Stealthlink to cover the difference.

12.6 The campaign voucher credit will not be redeemed for cash and is not subject to any interest.

12.7 The campaign voucher will not be reimbursed if a contract paid in whole or in part with a campaign voucher is cancelled or terminated.

12.8 Campaign vouchers are intended for use only by the Client to whom they were issued. Transferring the campaign voucher to a third party is not permitted. Stealthlink is entitled, but not obliged, to verify the identity of the voucher holder.

13) Applicable Law

All legal relationships between Stealthlink and the Client shall be governed exclusively by the law of the Federal Republic of Germany. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply. Furthermore, the Client agrees that no legal claims shall be brought under the jurisdiction or legal framework of the United States of America or Canada. All legal relationships shall exclusively fall under the laws of the Federal Republic of Germany. The application of foreign legal systems, particularly those of the United States or Canada, is expressly excluded. The Client expressly waives any rights or claims that may arise under those jurisdictions, including but not limited to consumer protection laws, export control regulations and punitive damages.

14) Place of Jurisdiction

The exclusive place of jurisdiction for all disputes arising from or in connection with this contract shall be the registered office of the Provider in Germany, provided that the Client is a merchant, a legal entity under public law or a special fund under public law, or has no general place of jurisdiction in Germany or another EU member state. The Provider is also entitled to bring an action at the Client’s registered office or place of business.

15) Alternative Dispute Resolution

Stealthlink is not legally obliged to participate in dispute resolution proceedings before a consumer arbitration board. We are nevertheless open to resolving disputes amicably; please contact us at support@stealthlink.co.